The Cornwall Road Medical Practice Website
| The Cornwall Road Medical
Practice 3 Frederick Treves House St John Way Dorchester DT1 2FD 01305 251128 |
Practice Charter
We aim to offer Comprehensive and Personal Care in Health as well as in Illness
How we want to help you
- Names: Everyone working with patients will be readily identifiable by name badges or name plates on consulting room doors.
- Access: If you have an urgent problem you will be seen on the same day. Whenever possible you will see the Health Worker of your choice where appropriate.
- Waiting: You should not wait for more than 30 minutes without receiving an explanation for the delay.
- Home Visits: Home visits will be made to patients too ill or infirm to attend the surgery. Please request visits before 10.00 am. whenever possible.
- Out of Hours: Cover is provided for emergencies 24 hours a day throughout the year. This cover is shared at times by the Out of Hours service.
- Test results: For investigations and X-rays initiated by the surgery you will be advised the best time to telephone for results. For reasons of confidentiality we are only able to give results to the patient or the patient's authorised representative.
- Courteous Treatment of Patients: All patients will be treated courteously, considerately and equally.
- Queries, Compliments and Complaints: We welcome constructive comments for improving our services; there is a "suggestions box" in the waiting room for any ideas. Specific complaints should be addressed to the Practice Manager in the first place.
- De-registration: Patients are entitled to change from this Practice if they so wish. Doctors have the right to remove patients from their list under certain circumstances.
- Health Records: You are allowed access to your health records subject to the limitations of the law. Practice staff are legally bound to keep the contents of medical records confidential.
- Parking: We will endeavour to provide reasonable car parking facilities.
How you can help us
- Please let us know if you change your name, address, or telephone number.
- We ask that you treat all at the Practice with the same courtesy and respect you expect.
- Please try to attend promptly for appointments and let us know if you are going to be late or need to cancel.
- Please only request a home visit when you are too ill to attend surgery.
- Please be considerate to others when using the car park and only leave your car there while you are attending the surgery.
Copyright © 2008 Cornwall Road
Medical Practice All
right reserved.
